Every member of our community matters. We’re always looking for new ways to improve and deliver the very best, personalised, kind and compassionate service we can. If you’ve not had a good experience with us we want to make it right, If you’ve any feedback about the services our pharmacy provides, or suggestions on how we can improve, then please get in touch.

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At Park Avenue Pharmacy, we welcome your comments and suggestions.

We aim to give you the highest standards of customer care and service. Should you have any complaints about our services or products please speak to our pharmacist. We operate a formal complaints procedure which is part of the NHS system for dealing with complaints. If you need any information, wish to leave a comment or suggestion, need to report an incident or lodge complaint about this website, our staff or any of our products or services, please contact us as soon as possible via the Contact Form on this page; alternatively, you can write to us at 

 

Park Avenue Pharmacy,

170 Park Avenue North,

Northampton

NN3 2HZ

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Tel: (01604) 816162

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Additionally, you can get advice from the local Patient Advice and Liaison Service (PALS). PALS is not part of the complaints procedure itself, but they might be able to resolve your concerns informally or can tell you more about the complaints procedure and independent complaint advocacy services.

Please visit the NHS Website for more information about how to make a complaint on an NHS Service received from us or from any other NHS organization.

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Your privacy is just as important, we only discuss confidential information if it’s imperative to resolving your complaint, and we never discuss this information with third parties without your consent.